There could be a few factors for this happening. The main culprit is that an order was made but failed to complete and when u tried to order again the system detects that you have already made an order and it is waiting for you to complete your purchase. We can remedy this on our end. Kindly contact us at 0122191914 and share with us your email address and we will reset the order so you can enjoy your first order with us.
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