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Getting Started

Getting Started

10

How do I order?
How far in advance do I need to order?
Can I place my orders via email or phone?
What are your payment methods?
I forgot my password to login. What shall I do?
What are the most popular items in Kuké?
How many people can my cake feed?
Can I order a variety of assorted cupcakes?
Do you supply cakes to cafes and restaurants?
How to order cake slices?

Changes & Cancellation

Changes & Cancellation

3

Can I cancel or change my order?
Can I make changes to the delivery address after I placed an order?
If I need to cancel my order will I receive a refund?

Delivery

5

What days and time can I arrange delivery?
Are you open during public holidays?
How much do you charge for delivery?
Can I choose a specific time for delivery?
Can I ask a Grab driver to pick up the cake?

Self Collection

Self Collection

6

Where are you located?
When can I come to collect my cake?
What should I bring to the outlet when I come to pick up my order?
Can I choose a specific time for collection?
Can someone else collect my order on my behalf?
What if I forget to collect my cake?

Dietary Questions

Dietary Questions

4

What percentage of your cakes are made by yourselves?
Are your desserts Halal?
Do you use artificial flavouring?
Do you have any lactose-free desserts?
Do you have any vegetarian cakes

Caring For Your Cake

Caring For Your Cake

3

How should I transport my cake back?
How do I care for my cake?
How long can my cake last?

Membership

4

How do I become a VIP member?
What is the benefit of being a VIP member?
Can I transfer my membership to someone else?
Why can’t I just pay to become a VIP member?

Troubleshooting

Troubleshooting

1

MYFIRSTBITE coupon doesn’t work

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Membership
What is the benefit of being a VIP member?

What is the benefit of being a VIP member?

In addition to enjoying our monthly special promotions, VIP members also receive the following:-

10% discount off all non-promotional purchases (excluding delivery charges)

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Updated on November 7, 2022

How do I become a VIP member?Can I transfer my membership to someone else?

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36-1, Jalan 28/70ADesa Sri Hartamas, 50480Kuala LumpurMalaysia+6012219 1914

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