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Getting Started

10

How to order cake slices?
Do you supply cakes to cafes and restaurants?
Can I order a variety of assorted cupcakes?
How many people can my cake feed?
What are the most popular items in Kuké?
I forgot my password to login. What shall I do?
What are your payment methods?
Can I place my orders via email or phone?
How far in advance do I need to order?
How do I order?

Changes & Cancellation

3

If I need to cancel my order will I receive a refund?
Can I make changes to the delivery address after I placed an order?
Can I cancel or change my order?

Delivery

5

Can I ask a Grab driver to pick up the cake?
Can I choose a specific time for delivery?
How much do you charge for delivery?
Are you open during public holidays?
What days and time can I arrange delivery?

Self Collection

6

What if I forget to collect my cake?
Can someone else collect my order on my behalf?
Can I choose a specific time for collection?
What should I bring to the outlet when I come to pick up my order?
When can I come to collect my cake?
Where are you located?

Dietary Questions

4

Do you have any vegetarian cakes
Do you have any lactose-free desserts?
Do you use artificial flavouring?
Are your desserts Halal?
What percentage of your cakes are made by yourselves?

Caring For Your Cake

3

How long can my cake last?
How do I care for my cake?
How should I transport my cake back?

Membership

4

Why can’t I just pay to become a VIP member?
Can I transfer my membership to someone else?
What is the benefit of being a VIP member?
How do I become a VIP member?

Troubleshooting

1

MYFIRSTBITE coupon doesn’t work

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Self Collection
When can I come to collect my cake?

When can I come to collect my cake?

We accept self-collection from our kitchen in Desa Sri Hartamas from 10-530pm on Monday to Sunday.

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Updated on May 16, 2021

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4-1, Jalan 28/70ADesa Sri Hartamas, 50480Kuala LumpurMalaysia+6012219 1914

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